Privacy Policy

Security Visitor Management System (SVMS)
Lotus Wireless Technologies India Private Limited
Effective date: 3 November 2026
B-7, EEIE, DA, Industrial Park, Autonagar, Visakhapatnam – 530012, Andhra Pradesh, India

This Privacy Policy explains how the Security Visitor Management System (SVMS) mobile application (the "App"), operated by Lotus Wireless Technologies India Private Limited ("Lotus Wireless", "we", "us"), collects, uses and protects information. The App is an internal security tool used by Lotus Wireless security staff and employees to manage visitor appointments, gate check-in and check-out, visitor gate passes and courier/parcel handling at Lotus Wireless premises.

The App is available on Android. Access requires an account issued by Lotus Wireless. Visitors do not use the App themselves; their details are entered by authorised security staff or employees.

1. Information we collect

Type	What is collected	Why
Staff account details	Employee ID, name, department, designation, role, branch and email address of the signed-in user, provided through the company's existing login system.	To sign users in and show only the features their role allows.
Visitor details	Visitor name, company, visitor type, mobile number, email address, city, ID proof type and ID number, purpose of visit, appointment date and time, and the employee being visited.	To book, approve and record visits, and to identify visitors at the gate.
Photographs	Visitor photographs taken at registration or at the gate, and photographs of courier parcels and their collection.	To verify identity, print the visitor gate pass and keep a record of parcel handover.
Gate entry records	Check-in and check-out date and time, gate pass number, badge number, vehicle number, belongings and remarks entered by security staff.	To control entry and exit and keep security and audit records.
Courier records	Parcel details, recipient employee, handover and receipt confirmation.	To track parcels from the security desk to the employee.
Device information	A push notification token for the device.	To send notifications such as visitor bookings, visitor arrivals and parcel alerts to the right employee.

The App does not collect location data, contacts, browsing history or advertising identifiers.

2. Device permissions

Camera: used only when staff take a visitor or parcel photograph.
Notifications: used to alert employees and security staff about visitors and parcels.
Printing: the App uses the device's standard print service to print visitor gate passes. Gate passes are generated on the device and sent only to the printer chosen by the user.

3. How we use information

To manage visitor appointments, approvals, gate check-in and check-out.
To generate and print visitor gate passes.
To notify employees about their visitors and parcels.
To maintain security, safety and audit records for Lotus Wireless premises.
To produce internal reports for authorised staff.

We do not use this information for advertising, we do not track users across other apps or websites, and we do not sell personal information.

4. Sharing of information

Within Lotus Wireless: information is available only to authorised security staff, the employee being visited, and administrators, according to their role.
Service providers: push notifications are delivered through Google Firebase Cloud Messaging, which receives the device token and notification content needed to deliver the message.
Legal requirements: information may be disclosed where required by law or by a competent authority.

The App does not include third-party advertising or analytics SDKs.

5. Data retention

Visitor, gate and courier records are kept for as long as needed for security, safety and audit purposes, in line with Lotus Wireless record-keeping procedures and applicable legal requirements. Staff account information is kept for as long as the person's account is active with Lotus Wireless.

6. Data security

Information is sent between the App and Lotus Wireless servers over encrypted connections (HTTPS) and is stored on company-managed servers. Access is restricted to authorised users based on their role. The App does not store visitor records permanently on the device.

7. Your rights and account deletion

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may request access to, correction of, or deletion of your personal information.

Employees and staff: accounts are created and managed by Lotus Wireless. To close an account or request deletion of your data, contact your administrator or People's Office, or write to us using the details below.
Visitors: if you visited Lotus Wireless premises and want to access, correct or delete your information, contact us using the details below.

Some records may need to be kept for security or legal reasons; if so, we will tell you.

8. Children

The App is intended for use by Lotus Wireless staff and is not directed at children. We do not knowingly collect personal information from anyone under 18 through the App.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

10. Contact us

Lotus Wireless Technologies India Private Limited
B-7, EEIE, DA, Industrial Park, Autonagar, Visakhapatnam – 530012, Andhra Pradesh, India
Email: itiosdev@gmail.com

We aim to respond to privacy requests within 48 hours.